Frequently Asked Questions


What does it mean – to get certification?

That you are organisation is focused on customer satisfaction, thru quality product and services achieved thru streamlined and repeatable and continually improving processes. You have developed and implemented a management system based on the ISO 9001 Quality Management Systems (QMS) standard.

That your organisation has been audited by a third party and found to be conforming to the 9001 standard.

This third party audit or conformity assessment is performed by a certification body like Sustainable Certification™.(known by several other names such Conformity Assessment body CAB, or Registrar).  It is vital that this Certification body is accredited by an accreditation body such as JAS-ANZ. Once found to be compliance with the standard we will grant you certification and register your certification with our accreditation body JAS-ANZ.

How to verify your certification?

Once we grant you certification your unique certificate number will be registered with JAS-ANZ. Anyone who wants to verify your certificate by looking up the JAS-ANZ online portal

http://www.jas-anz.org/our-directory/certified-organisations

Additionally you may be qualified to be listed in the quality trade portal enhancing your reputation and credibility as a responsible supplier of goods and services.

What does a business need to do to obtain certification?

A business can get certification if it defines and implements processes based on the ISO requirements. Whether you want to follow the ISO 9001 standard or implement the ISO 14001 Environmental management systems or AS 4801 standard you will have to address specific key elements such as:

1 . Proper documentation of all procedures

2 . Record management and maintenance

3 . Methods that can be used for dealing with non-conforming product issues

4 . Internal audits

5 . Identification and prevention of potential problems

6 . Issuance of purchase orders

7 . Selection and evaluation of suppliers

8 . Design methodologies

All processes that you implement must ensure that your basic business goals are being met effectively.

How much time will the certification process take?

The certification process begins as soon as you submit your application. Here is a quick look at what is involved. The duration varies depending on factors including:

1 . Your chosen standard
2 . Business scope
3 . Potential risks
4 . Number of full time employees and number of offices/sites
5 . Track record of of management systems such as development, adaption and previous certifications

How often will your business be audited?

Your certification is valid only if we regularly perform audits after every 6, 9, or 12 months. At all times, it is expected the system is up-to-date and is implemented well.

What is a non-conformity?

A non-conformity is said to have occurred if your business does not follow certain guidelines, or has a defective implementation, or a faulty management system. Non-conformities can be divided intwo main types:

1 . Major non-conformity: The conformity is significantly or totally absent.

2 . Minor non-conformity: The procedures suffer from a breakdown.

How much will cost To Get Certified?

Costs vary depending on the requirements of your company. Generally, the fees depend on the total duration of the certification process. The following factors have significant influence on the duration:

1 . Your chosen standard

2 . Business scope

3 . Potential risks

4 . Number of full time , part time and casual employees and number of offices/sites

5 . Maturity of management systems such as development, implementation, adaption and previous certifications

We will customise our fees to match your requirements. All costs will be transparent and there will be no hidden costs.

Can your existing certification be transferred?

Certification transference is a simple process which you can avail for free. We will require a copy of your current certificate, latest audit report, non-conformities raised and customer complaints. In some cases, we may require a pre-assessment on your site.

During this process, we will avoid making any changes to your existing audit schedule, preventing your business from experiencing any disruption.

How can you apply for certification?

Application Submission You can initiate the certification process by filling out our obligation free Request a Quote or completing the Online Application form. Following steps are involved in the certification process:

Document Review

In this phase, we will determine if your management system fulfils all the requirements of your chosen standard. We will also prepare a report that highlights gaps and issues if any. These areas are expected to addressed before proceeding to the next step. While we can conduct document review at your office. However, many of our customers prefer that is done off-site to keep the disruption in your office to a minimum.

Certification Audit

The certification audit verifies that your business follows the exact same procedures which you have mentioned in your management system and that all processes meet international standards. The audit takes place at all your sites and offices.

Issuance

Certification is issued to your business, upon your lead auditor’s recommendation. You will also be issued relevant logos.

Surveillance Audits

Surveillance audits are conducted on a regular basis after every 6, 9 or 12 months to assure that your management system has been implemented effectively. You can utilise the results of audit findings for further improving your processes.

Granting, refusing, maintaining of certification, expanding or reducing the scope of certification, renewing, suspending or restoring, or withdrawing of certification:

SCPL has internal processes to review and approve certification recommendations following audit activities. You will be notified of the decision as soon as the review is completed. Once you achieve Certification you will have immediate access to your certification documents including your accredited certificates and the relevant marks and logos ( refer to the Use of Marks and Logos for further requirements) .
There may be on occasion a requirement to reduce the certification scope depending on your operations, changes and your scope at the time of the audit.
There are also requirements to ensure you maintain your certification ( refer to surveillance audits above), if you do not comply with these surveillance audits or address major non conformities as noted in your report findings this may lead to certification suspension. SCPL ensures you are notified if this may be an issue and we do our best to communicate and work with you to ensure you maintain your certification where possible.
Please refer to the Terms and Conditions ( clause 21) for further information.

What are certification logos?

If your business receives certification, you will be issued with relevant logos based on your management system that has been certified. These logos can be displayed on your packaging, website, fleet,stationary and other promotional materials, giving you a competitive edge and reflecting your commitment to continuous improvement.
You can also use the logos to emphasise the fact that your company follow best in class business processes, which have been certified by Sustainable Certification™.
Sample logos are displayed below. Upon certification issuance, you will be given the option to choose forming a number of formats and versions.


Next steps

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or to find out more give us a call on 1800 024 940

Certifications