ISO 9001: QualityManagement Systems

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Did you know that the ISO 9001 standard has been around for over 30 years? ISO (International Organisation for Standardisation) develops many standards but the 9001 is the most popular and the oldest!

ISO 9001 have been adopted by more than Million organisations and many 9001 Certificates have been issued worldwide. ISO 9001 certified organisations come from a variety of industries and of varying sizes- From a sole proprietor to multi nationals with large workforces.

ISO 9001 is a quality standard recognised all over the world. It is aimed at improving your customer satisfaction levels. The standard defines a proper set of procedures that determine whether all customer requirements are being met. Also, referred to as quality assurance the ISO 9001 standard is achieved by modifying and controlling business processes which directly affect the quality of the offered products and services.

ISO 9001 sets the standard not only for quality management systems, but management systems in general, and helps certified organisations succeed through improved customer satisfaction, staff motivation and continual improvement..

Once you have the Quality Management systems implemented and working well then you will get your organisation Certified to ISO 9001. You will see how it can  Improve efficiency, boost sales, increase savings, earn more revenues, and enjoy higher customer satisfaction levels.

Choosing the right certification body is very important. Sustainable Certification is a well recognised third party certification body accredited by JAS-ANZ. Our goal at Sustainable Certification is to help you improve your processes and increase profit.

What is a QMS (Quality Management Systems)?

A quality management system or QMS (ISO 9001) is a completely documented system which is focused on managing processes which affect performance and quality.

The ISO 9001 is based on the following principles

  • Customer focus
  • Quality managers have adequate resources
  • People engagement
  • Leadership
  • Process approach
  • Risk based thinking
  • Systematic management approach
  • Factual approach to decision making
  • Mutually beneficial relationships with suppliers
  • Continuous improvement

The key elements of ISO 9001 are:

  • Establishment of a proper QMS
  • Senior Management commitment
  • Documentation
  • Implementation
  • Review of results
  • Maintenance
  • Ongoing Improvement

With the ISO 9001 standard you can

  • Meet the demands of your customers:Customer satisfaction is ISO 9001’s primary purpose. The processes are developed to maintain or exceed customer satisfaction.
  • Retain customers:Customers can be retained since they are satisfied due to products that deliver better performances.
  • Increase revenues:Compared to companies which are not certified, an ISO 9001 certified company earns greater revenues due to an increase in both production and efficiency. Customers are also retained because they are satisfied certified, which brings more business.
  • Avoid Internal Discrepancies:The Quality Management System strives to implement the best industrial practices that ensure significant growth and high quality products. It does not only help you achieve greater efficiency by minimizing unnecessary stages in the production process but also help you standardize the operations as per industrial benchmarks. Hence there are few internal discrepancies that translate into greater reliability and durability.
  • Gain international recognition:ISO 9001 is recognised as the global quality management standard.
  • Decrease issues related to product performance:Since ISO improves overall quality, there are fewer damaged and non-functional products.

ISO 9001 certified organisations have been able attract new customers, and improve efficiency and profit.

Every $1 spent on a quality management program has returned::

  • $6 in revenue
  • $16 in cost reduction
  • $3in profit 
  • Quality management reduces costs an average of 4.8 percent
  • 93 percent of organizations agree quality management was signicant driver of success
  • 83 percent of organizations agree that without quality management they could not justify their pricing to customers

 

ISO 9001 standard and was revised in 2015.

Why has the standard been revised?

ISO standards are reviewed every five years and revised if necessary. This helps ensure they remain useful tools for the marketplace. The challenges faced by business and organizations today are very different from a few decades ago and ISO 9001 has been updated to take this new environment into account.

For example, increased globalization has changed the way we do business and organizations often operate more complex supply chains than they did in the past. In addition, there are increased expectations from customers and other interested parties and, with more access to information, today’s wider society has a stronger voice than ever before. ISO 9001 needs to reflect these changes in order to remain relevant.

The new version of the standard brings the user a number of benefits. For example, ISO 9001:2015:

Puts greater emphasis on leadership engagement

Helps address organizational risks and opportunities in a structured manner

Uses simplified language and a common structure and terms, which are particularly helpful to organizations using multiple management systems, such as those for the environment, health & safety, or business continuity

Addresses supply chain management more effectively

Is more user friendly for service and knowledge-based organizations

The most noticeable change to the standard is its new structure. ISO 9001:2015 now follows the same overall structure as other ISO management system standards (known as the High-Level Structure), making it easier for anyone using multiple management systems.

Annex SL.9 High level structure, identical core text and common terms and core definitions for use in Management Systems Standards from now on:

1. Scope

2. Normative references

3. Terms and definitions

4. Context of the organization

5. Leadership

6. Planning

7. Support

8. Operation

9. Performance evaluation

10. Improvement


I am currently using ISO 9001:2008. What should Ido?

Our easy to follow presentation will explain what you need to do to transition!! Click here to download!!!

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