What is an ISO 92001 Quality Management System?

ISO 9001 certification is a worldwide standard for quality management systems, and organizations in any sector can benefit from using it. Typical benefits are: 

  • Certification is a good way of demonstrating to your customers that you have a well managed organization with motivated staff who are constantly striving to achieve further improvements and better performance.
  • Having an ISO 9001 certification may also enable you to win contracts since some public sector bodies insist on it as a pre-condition for tendering.
  • Many customers and other stakeholders require ISO 9001 certification, including banks and funding bodies, government agencies and official quality registrars who are serious about their own QMSs and auditing capability. It can put you in a position to win new business and gain market share by giving you an edge over your competitors.


ISO 9001 Quality Management Systems Requirements

The ISO 9000 family of standards is designed to help organizations ensure that they meet the needs of customers and other stakeholders while meeting statutory and regulatory requirements related to a product or service.

ISO 9001:2015 is the most recent version of the standard. It was published in September 2015, and became effective as a UK Standard December 2009 (BS EN ISO 9001:2008).

The Latest Updates

The latest edition of ISO 9001 includes requirements for “management responsibility”. 

Organizations need to ensure that senior management has demonstrable commitment to the quality management system (through, for example, their active involvement and regular support of activities such as reviews) and is aware of its importance within the organization’s environment. 

ISO 9001:2015 requires organizations to have documented policies that define requirements such as how they will meet applicable legal and regulatory requirements related to products/services. In addition, businesses have a requirement to evaluate and define their context. A business is required to analyse the internal and external influences on their business and what impact those influences have on the overal QMS. 

ISO 9001:2015 also requires organizations to provide evidence that their quality management system is effective. The standard suggests many ways in which this effectiveness can be demonstrated, for example through documented policies and procedures, results of internal audits, corrective actions taken, or customer satisfaction measures. 

The standard does not specify the method by which an organization should demonstrate its effectiveness, but it does require that the organization provides a documented explanation of how the evidence demonstrates this.

Start Getting Your QMS Certification Today

If you have any questions, reach out to Sustainable Certification and find out more today at co@sustainablecertification.com.au.

The Process



We review your existing management systems in relation to requirements of the relevant standards for certification.


Stage 1 Audit

A review of your management system(s) documentation is undertaken as the first step in the certification process.


Certification Audit

The Certification Audit is conducted on site to verify that you have implemented the management system across your organisation.


Years 2 & 3: Certification Maintenance

We will conduct an annual Surveillance Audit to check the ongoing implementation of management systems across your organisation.

The Benefits

With the ISO 9001 standard, you can

Meet the demands of your customers:Customer satisfaction is ISO 9001’s primary purpose. The processes are developed to maintain or exceed customer satisfaction.

Retain customers:Customers can be retained since they are satisfied due to products that deliver better performances.

Increase revenues:Compared to companies which are not certified, an ISO 9001 certified company earns greater revenues due to an increase in both production and efficiency.Customers are also retained because they are satisfied, which brings more business.

Avoid Internal Discrepancies:The Quality Management System strives to implement the best industrial practices that ensure significant growth and high quality products. It does not only help you achieve greater efficiency by minimizing unnecessary stages in the production process but also help you standardize the operations as per industrial benchmarks.Hence there are few internal discrepancies that translate into greater reliability and durability.

Gain international recognition:ISO 9001 is recognised as the global quality management standard

Decrease issues related to product performance:Since ISO improves overall quality, there are fewer damaged and non-functional products.