1800 024 940 co@sustainablecertification.com.au
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NDIS Certification

Leader

What is NDIS Certification?

It is the process of undertaking independent third party audits against the applicable NDIS Practice Standards and Quality Indicators. These NDIS certification audits are to be undertaken by a JAS-ANZ approved certification body such as Sustainable Certification™.

Why NDIS Certification?

If you want to be a registered service provider to NDIS participants then you must ensure you are verified/certified. The NDIS Practice Standards specify the quality standards are to be met by registered NDIS providers to provide support and services to NDIS participants.

 

The scheme covers NDIS participants, service providers, workers, and the community to implement a nationally consistent approach so that, across Australia, participants can access services and supports that promote choice, control, and dignity.

Benefits of NDIS Certification

independent

Receive independent verification/certification of your organization’s business processes and their effectiveness by quality auditors from Sustainable Certification™.

report

Audit reports will highlight areas of compliance and where it does not satisft requirements. The audit report will help you with your process improvement journey towards a process matured organisation.

Help

You will find our Auditors are committed to helping you deliver progress towards your goals.

safety

You can declare to NDIS participants that you care about them giving them confidence that you are certified by a reputable certification body Sustainable Certification™.

Morale

You will find dealing with Sustainable very refreshing and reassuring. We are a boutique certification body and understand the challenges of small and medium organisations.

Earn credibility

You will find us flexible and responsive. We have experienced auditors to cater to large and small organisations and with varying complexities.

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How to Get NDIS Certification

Is to complete an online application on the commission’s website (https://www.ndiscommission.gov.au/), with the following details

  1. Organisation Details- your organisation’s contact details
    – your corporate structure
    – your outlets/places of operation, and
    – your key personnel
  2. Select the registration groups, your organisation provides.
  3. Complete a self-assessment against the NDIS Practice Standards

Once submitted, the commission will send you an “Initial scope of audit” document. This is the starting point in your verification/certification journey.

  1. You are subsequently required to apply to Sustainable Certification™ for an obligation free quote, you can request the quote either via our website obligation free quote or via telephone at 1800 024 940
  2. Using our website you must upload your “Initial scope of audit” document for us to prepare a quotation for the services required. Once this is received our friendly dedicated account manager will get in touch with you to introduce ourselves and explain to you what is involved in the verification/certification process.
  3. You will have several opportunities to clarify what is in the fee proposal and the services we provide. We encourage you to review our testimonials from our clients which reinforces that above 98% of our customers are extremely happy with our services.

Maintaining certification

  1. Every issued certificate is valid for a period of three years. Following certification, a scheduled audit program will be established to conduct regular audits throughout this three-year duration. These audits serve to ensure the company’s continuous adherence to the specified requirements of the standard. It is mandatory to conduct at least one surveillance audit per year.

Re-Certification

  1. The cycle starts again with a stage 1 and stage 2 audits.

Our Commitment :

We have a host of competent auditors to choose from to match your profile to ensure maximum impact from the audits. Once you accept the fee proposal we will start the audit scheduling process, you will receive a formal audit plan for your consideration. You will find our 24×7 online portal very easy to navigate and extremely useful in keeping in touch.

Scheduling the NDIS Audits

When you first received the “Initial scope of audit” the commission will have stipulated the type of audit that you need to undertake. Essentially there are two pathways.

1. Verification pathway

This is essentially a desktop audit and mostly covers low-risk service providers. An initial Audit will take place once we can agree on a date. The second “recertification audit” will take place about 30 months after the first audit.

  1. Risk management
  2. Complaints management and resolution
  3. Incident management
  4. Human resource management

2. Certification pathway. To be completed in two stages.

Stage 1 is a desktop audit and the auditor will want to ensure there is a documented system in place and Stage 2 will ensure implementation.

  1. Rights of participants and responsibilities of providers
  2. Standards relating to the rights of participants and the responsibilities of providers
  3. Person centred supports
  4. Individual values and beliefs
  5. Privacy and dignity
  6. Independence and informed choice
  7. Freedom from violence, abuse, neglect, exploitation or discrimination
  8. Provider governance and operational management
  9. Standards relating to provider governance and operational management
  10. Governance and operational management
  11. Risk management
  12. Quality management
  13. Information management
  14. Complaints management and resolution
  15. Incident management
  1. Human resource management
  2. Continuity of supports
  3. Provision of supports
  4. Standards relating to the provision of supports to participants
  5. Access to supports
  6. Support planning
  7. Service agreements
  8. Responsive support provision
  9. Transitions to and from a provider
  10. Support provision environment
  11. Standards relating to the provision of supports to participants
  12. Safe environment
  13. Participant money and property
  14. Medication management
  15. Waste management

Benefits of NDIS Certification.

  • Receive independent verification/certification of your organization’s business processes and their effectiveness by quality auditors from Sustainable Certification™.
  • Audit reports will highlight areas of compliance and where it does not satisft requirements. The audit report will help you with your process improvement journey towards a process matured organisation.
  • You will find our Auditors are committed to helping you deliver progress towards your goals.
  • You can declare to NDIS participants that you care about them giving them confidence that you are certified by a reputable certification body Sustainable Certification™.
  • You will find dealing with Sustainable very refreshing and reassuring. We are a boutique certification body and understand the challenges of small and medium organisations.
  • You will find us flexible and responsive. We have experienced auditors to cater to large and small organisations and with varying complexities.