Anatomy of an Audit – what goes into a Sustainable Certification audit?

There are several ISO standards and regardless of which management system a business adopts, an ‘audit’ is a mandatory and a highly critical element of the entire process. The role of the audit An AUDIT provides evidence to the Certification Body that the business can indeed be accredited. We provide…

Why do businesses undertake the certification journey?

We hope you might have gone through the economic benefits of certifications (if you haven’t check it out here: https://isobooklet.sustainablecertification.com.au/readinessforcertification. However, each certification can provide its own unique set of benefits. We would like to share some important benefits of some of the most common ISO Certifications. Below are some…

ISO Customer Service: How ISO 9001 Improves Business Processes

Keywords to optimize the article for: iso customer service In 2012, the NSW Government demonstrated its dedication to customer service. They appointed Australia’s first  Customer Service Commissioner. The goal was to foster a culture where customer service is highly valued. They also wanted it to be one of the legislated objectives…