We guarantee to keep all appointments.
Sustainable Certification™ will be open to receive telephone calls during the hours of 8:30am – 5:00pm Monday to Friday in Melbourne, Australia excluding Public Holidays or to respond to messages left with us.
We guarantee to respond to all communication within the following (business hour) time frames. This will be measured through customer feedback, reporting and monitoring in our online system and by exception as to how we achieve the following.
- Telephone messages 8 hours
- Email 48 hours
- Communicate with you regarding audit planning, reporting and action items.
Our commitment is:
- To focus on customer Satisfaction
- To build strong, supportive relationships
- To work collaboratively with all our stakeholders
- To ensure Transparency in our communication
- To provide efficient and transparent services through our world class technology systems
- Be considerate , non-judgmental in all our communication
- Be consultative to ensure excellent outcomes for our customers
Consult with you regarding the audit and certification process , developing and maintaining fair and reasonable finance processes.
We will deal with enquiries, concerns and/or complaints you may have about our service promptly and completely using our issue resolution procedure
.
If you feel that an issue is not properly resolved, you may make immediate contact with the Management who will use their best endeavors to resolve the issue. If the issue is not resolved within 3 months you may escalate to JASANZ.
We guarantee to provide all documentation in plain understandable language wherever possible minimizing the use of confusing technical terms and industry jargon.
We value personal information you give us and will take all reasonable precautions to prevent unauthorized access to that information and will ensure it kept in a secure manner.
We guarantee to maintain our Accreditation, and we will continue to strive to lean down our operations in order to drive down the cost of Certification. We have been in business since 2009, we continue to bedebt free and the shareholders have a commitment and means to ensure financial stability of Sustainable Certification™.
Our commitment to excellent service standards is reinforced by our pledge to pay the charity of your choice an amount we consider to be appropriate in the circumstances if we do not fulfill our commitment and to liaise with you to:
- a) address your concern, and
- b) prevent the situation from happening
Our Customer Service Guarantee does not apply in the following circumstances: – Where we are requested to carry out non-standard duties; where matters are outside our control e.g. natural disasters, service disruption to us, or accents
Swami Nathan
Chief Executive Officer(CEO)
Sustainable Certification™ Pty Ltd
22nd September 2025
To find out more give us a call on 1800 024 940
